FAQ & Help

 FAQ (Frequently Asked Questions)

FAQ, Policies, and Notices

Please read all policies thoroughly, so that you make an informed purchase. We appreciate your business!

Thank you for your interest in shopping with us.


 Where are you located?

o Everything is online and based in the USA.


How do I order?

o Place orders any time online 24/7 on our website www.shopamei.com

Can I order by phone?

o Unfortunately, at this time we do not take orders over the phone. However, you may order directly from our online website or on your smartphone.

How do I know what size to choose?

o Please refer to our Size Chart.

Why was my order cancelled?

Your order may have been cancelled for the following reasons:

o We were unable to verify the billing information that was entered on the order. If the billing address does not match with what the credit card company or bank has on file, the order will automatically be cancelled.

o You placed an order that is or appears to be fraudulent.

o If your order has been cancelled, please contact your credit card company or bank to verify that the billing information is correct. Afterwards, resume your order or create a new order using the correct billing address.

What are your shipping charges?

o The estimated shipping fees for delivery are:

     o For USPS:
          o Standard Shipping First Class Package: $2.99 (1-3 days)
          o Parcel Select Ground shipping: $7.32-$7.50 (2-8 days)

     o For UPS:
          o Ground Shipping: $7.63 (1-3 days)
          o Next Day Air: $20.39 (Next day)
          • This information is valid as of Wednesday, October 21, 2020 from the websites of USPS and UPS.. Real-time shipping rates are displayed at checkout.

How will my order ship?

o Our couriers are USPS and UPS. The carrier will be determined by the service you select at checkout. When your order ships, you will receive an e-mail that includes your tracking details for that selected courier. For more information about shipping, please refer to our Shipping Policy.

Does Shop Amei offer in-store or curbside pickup?

o Not at this time. Check back for updates.

What if I need to return an item?

o Shop Amei we does not offer returns, exchanges, store credit, or gifts cards at this time. For more information about refunds, please refer to our Returns and Exchange Policy.

How can I check my order status?

o Please visit USPS or UPS websites. Enter your tracking number per their website directly. Enter your tracking number according to the courier that you selected:

 o For USPS:
           www.usps.com/manage

     o For UPS: